Junk Medic Privacy Policy

Last Updated: November 2025

At Junk Medic, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, mobile communications, and related services.

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1. Information We Collect

We collect information that helps us deliver and improve our services, including:

• Personal Information: Name, email address, mailing address, phone number, and payment details when you schedule or purchase a service.
• Service Information: Job descriptions, photos, and notes related to junk removal, demolition, donation pickup, and recycling projects.
• Website and Usage Data: Cookies, IP addresses, browser type, device identifiers, and pages visited to help us improve user experience and security.
• SMS & Communications Data: Mobile phone number and messaging preferences if you opt in to receive text messages from us.

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2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and complete requested services.
• Communicate with you about bookings, invoices, and account activity.
• Send updates, promotions, and offers related to Junk Medic.
• Improve website performance, service quality, and customer experience.
• Comply with legal obligations and resolve disputes.

We do not sell or rent your personal information.

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3. Data Storage and Security

We use industry-standard encryption, secure servers, and restricted access protocols to safeguard your personal data against unauthorized access, alteration, or disclosure.

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4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can adjust cookie settings in your browser at any time.

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5. Data Sharing

We share data only as needed to operate our business—for example, with:

• Trusted third-party service providers that assist with scheduling, payments, analytics, and communications.
• Legal authorities if required to comply with law, regulation, or valid legal process.

We never share or sell your data for third-party marketing.

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6. SMS Text Messaging Policy

a. Data Collection

We collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates via our website, phone, or third-party systems.

b. Data Usage

Your information is used solely to send you job updates, appointment reminders, service confirmations, special offers, and important account notifications related to Junk Medic.

c. Data Security

We protect your SMS data using secure storage and encryption measures to prevent unauthorized access or misuse.

d. Data Retention

We retain your information as long as you remain subscribed to our SMS service. You may request deletion or opt out at any time, and your information will be removed within 24 hours.

e. Message Rates and Frequency

Message and data rates may apply. Message frequency varies depending on your service activity and communication preferences.

f. Opt-Out Instructions

You may opt out of receiving text messages at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us at contact@thejunkmedic.com or (888) 966-5865. After unsubscribing, you will receive one final confirmation message. For assistance, reply HELP or contact us at the same phone number or email.

g. Non-Sharing Clause

Junk Medic will never sell, rent, or share your mobile number or SMS opt-in data with third parties for marketing purposes. All information is used exclusively for Junk Medic communications.

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7. Your Rights and Choices

You have the right to:

• Access or request a copy of the information we hold about you.
• Request correction or deletion of your data.
• Opt out of marketing communications, including email and SMS.
• Withdraw consent where applicable.

To exercise these rights, contact contact@thejunkmedic.com.

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8. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

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10. Children’s Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal data from children under 13. If we learn we have collected such data, we will delete it promptly.

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11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The latest version will always be posted on our website with the updated effective date.

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12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Junk Medic
Phone: (888) 966-5865
Email: contact@thejunkmedic.com
Website: www.thejunkmedic.com